At Sharlo, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
Returns:
- You have 30 days from the date of delivery to initiate a return.
- To be eligible for a return, the item must be unused and in the same condition you received it, with the original packaging intact.
- Certain items such as perishable goods, custom-made products, or personalized items may not be eligible for return.
Exchange:
- If you need to exchange a product for a different size or color, please contact us at help@sharlo.com within 30 days of receiving the item.
- Exchanges are only applicable to items in stock. In the event your preferred size or color is unavailable, a refund or store credit will be offered.
Refunds:
- Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days, and the amount will be automatically applied to your original method of payment.
Shipping:
- Customers are responsible for paying their own shipping costs for returning items unless the item was damaged or incorrect.
- Shipping costs are non-refundable.
For any inquiries regarding returns and exchanges, contact us at help@sharlo.com.